in stock
Rs.500.00 – Rs.25,000.00
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Thank you for shopping with Costura Works. We are committed to delivering a seamless experience for every customer. Please review our policies carefully regarding delivery, exchanges, and returns.
We may update or alter these policies at any time without prior notice. Continued use of https://costuraworks.com after such modifications constitutes your acceptance of the revised terms. We advise you to periodically review these terms whenever you visit our site.
We aim to deliver your order promptly to ensure a smooth experience:
The standard delivery charges for local orders are listed below and subject to change without prior notice:
Please note that delivery timelines may vary due to unforeseen delays such as weather conditions, courier issues, or other disruptions.
If you are not satisfied with your purchase, we are happy to offer exchanges under the following conditions:
Is exchanging possible at Costura Works?
Yes, you can exchange eligible products within 5–7 business days of receiving the order, however the request for the exchange must be sent to us within 24 hours of receiving the product. Items must meet the following requirements:
Can I exchange an online purchase at a physical location?
Currently, Costura Works operates online only. Exchanges must follow the process outlined below.
Can I exchange an already exchanged product?
No, an eligible product can only be exchanged once.
I ordered an incorrect size. Can I exchange it?
Yes, you can exchange for a different size following the exchange process outlined below. Exchanges are subject to availability.
How will I know if you received my return for exchange?
Once your return is received and processed, we will send you a confirmation email to your registered email address. If you have not heard from us, contact us via WhatsApp on +94 74 090 9234 or orders@costuraworks.com on weekdays between 9.00 AM – 5:00 PM.
Can I claim ongoing offers or discounts for exchanges?
Offers and discounts apply only to fresh orders placed during the promotional period. Exchanges are not eligible for additional discounts.
The following items cannot be exchanged:
Follow these simple steps to request an exchange:
Note: Products not meeting the original condition (e.g., dirt, makeup stains, or damaged packaging) will not be accepted for exchange.
The courier charges for returning the product must be paid by the customer. If the exchange is due to our error (e.g., wrong size or defective product), we will bear the shipping cost.
We ensure all products meet our quality standards and undergo a thorough inspection prior to shipping. However, if you receive a damaged or defective product:
Important: Check your products upon delivery. Costura Works will not be responsible for damages reported later.
We do not accept returns for refunds unless the product is defective or damaged upon delivery.
Refunds are not offered except for cases involving defective or damaged products (verified with an unboxing video). In such cases, we will initiate a refund to your original method of payment within 7–10 business days after inspection and approval.
If you have any questions about this Delivery & Exchange Policy, You can contact us:
Last updated: January 15th, 2025